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Hassle-free AI document generation for employees: Meet Atom
A few weeks ago, one of our customers reached out to us, complaining that one of their main manual HR processes was causing IT a lot of trouble. They said automating the process was a real headache, and they had to keep making adjustments with placeholders and such. This customer is a Telecom company with…
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AI for a radically respectful workplace
The role of AI in the workplace is often limited to productivity and efficiency. The bigger opportunity is in behavioral training for systemic justice. An interview with Kim Scott. Edited by Sadhana Balaji. As artificial intelligence (AI) is becoming mainstream, its application is primarily focused on productivity, efficiency, doing things faster, doing more things, doing…
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AI for a more social organization
An organization’s competitive advantage is not its individual employees but the collaborative capital of the collective. AI can significantly boost that. Written by Jon Ingham, edited by Sadhana Balaji. “Our strength is our people,” says every organization everywhere in the world. This philosophy misses an important nuance: The real strength is not in each individual…
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AI at the service of the employee
Employee success is at the core of business success. It’s high time organizations invest meaningfully in what’s actually useful to their people. Written by Jim Stroud, edited by Sadhana Balaji. A lot has changed in the workplace over the last 2-3 decades. Well, no shit, Sherlock. Even before the pandemic, businesses were going digital, online…
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AI to cultivate better managers
Managers play an inordinate role in employee success. Yet, they are the least trained for their jobs. AI can fix that. Writte by Hallie Bregman, edited by Sadhana Balaji. As the adage goes, people join a company but leave a manager. In every company today, real employee success is almost entirely in the hands of…
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AI for moments that matter
People don’t remember what you said, but how they felt. Leverage AI-powered technology to create employee experiences that make them feel great at their job. Written by Nicholas Wardle, edited by Sadhana Balaji. A person’s experience at the workplace is not a blob of time but an intricate collection of small moments that evoke specific…
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AI for unbiased and effective hiring
Setting up an employee for success begins right at the hiring process. AI can help talent acquisition and HR teams do better from the start. Written by Lou Adler, edited by Sadhana Balaji. Hiring processes today are broken. If it seems like I’m sitting on a high horse and passing judgment, hear me out. Throughout…
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The modern ITSM manifesto
We do not make changes for the sake of making them, but we never fail to make a change when once it is demonstrated that the new way is better than the old way. ~ Henry Ford We’re fortunate to witness one of the major inflection points in the evolution of humanity. There’s no doubt…
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10 insider insights from crafting Atom, our production-ready AI assistant at Atomicwork
1. AI Demo to Production is NOT Easy Demo is just a few hours of work, and anyone can build it. The journey to production, however, takes months of effort. And very few have done it even in today’s day and age, in the enterprise use cases context, beyond content generation or coding. Everything that…
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Rethinking employee IT support – The case against self-service portals
The Problem The service portal is dead. There, I said it. Plain and simple – the employee self-service portal is an outdated technology that’s better left in the dumpster. A few years ago, IT teams would dread being asked about email-based services support. They had to deal with 100s of emails asking basic, repeat questions.…