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70-80% of AI projects in IT organizations fail. Here’s why.
“If the only tool you have is a hammer,you will start treating all your problems like a nail.” – Abraham Maslow While the quote has many variations and has been attributed to several folks, the underlying message is simple – over-reliance on one tool, process, or technology leads to cognitive blind spots. Ever since GenAI…
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AI in IT Service Management – What the experts think
In recent years, the integration of artificial intelligence into various facets of information technology has sparked both excitement and apprehension. To gain a deeper understanding of this, we spoke to Phyllis Drucker, author and service management thought leader, and Michael Dortch, IT industry analyst and consultant, about the evolving landscape of AI in IT, particularly…
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Automating software access requests with Atom and Microsoft Entra
Access provisioning is one of the most essential day-to-day tasks your IT team handles. Time and again, we’ve seen employees stranded and unproductive while they go through a time-consuming process when they request access to new software: Downside of not automating software access requests 1. Poor employee experience Employees have to figure out where they…
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Product updates: What’s new in February
The last year or so has shown us that we’ll be quick to eat our words when we say things like, “This was the month of AI!” but, with the Sora and Gemma announcements, is this not the month of AI?? Who knows what’s in store for us next month! We can hardly wait. Here’s…
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Using Slack as a ticketing system for IT support: 7 best practices
So, you want to support your end users on Slack. It makes complete and utter sense because your end users any way spend most of their time on Slack — everything from delivering work updates and huddling with colleagues to receiving alerts, uploading reimbursement receipts, and DMing the IT team for assistance. While Slack won’t…
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Crafting 2024 AI strategy for your IT department: A guide for CIOs and IT leaders
In the rapidly evolving digital landscape, Artificial Intelligence (AI) has transitioned from a futuristic vision to a cornerstone of IT strategy for every modern business. As we step into 2024, IT leaders are uniquely positioned to harness AI’s potential to revolutionize service delivery, and accelerate digital transformation to back their business growth needs. This post…
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Elevating business efficiency with Atomicwork, Salesforce, Big Commerce, and Jumpcloud
I’m back with another awesome user story where Atom shows off its superpowers by seamlessly integrating with Salesforce, Big Commerce, and Jumpcloud. Let’s take a peek behind the scenes and see how we’re taking business operations to the next level. Our latest adventure kicked off with a client who’s using Salesforce as their CRM, relying…
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Atomicwork at Pink24 in Vegas – Come say hi at Booth 206!
May the ITSM force be with you! Pink24 will be one of the major annual gatherings of IT Service Management (ITSM) professionals worldwide this year. From the minds behind Pink Elephant, a leading provider of ITSM and ITIL® training, this is the 27th edition, and we at Atomicwork are looking forward to meeting industry experts,…
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After the hype: Pragmatic strategies for AI in IT
This is the anti-AI AI post. If you’re one of the IT leaders who’s been pushing back on all the hype around AI, this one’s for you. Another buzzword that gets thrown around quite a bit, is ‘thought leadership’. Charles Araujo’s approach to most things makes him different. Charlie is an IT veteran who has…
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Switch to Atomicwork: 8 key reasons to ditch your old IT support and service desk
As a team building conversational ITSM software, IT admins ask us a lot about why they should move from their current IT service desk stack to Atomicwork. Sometimes, it’s because they’re unsure if the current crop of AI offerings is a fad. Sometimes, it’s because they don’t think AI adds enough value to the workday…