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Top 4 AI trends for 2024
I had the opportunity to attend the AI user conference 2024 in San Francisco last month. It was a buzzing conference with valuable discussions shedding light on emerging trends in AI for 2024 across Multimodal LLMs, Agentic AI, Open Source AI, and Small Language Models (SLM) categories. It was also interesting to hear about vision and the…
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How to automate employee onboarding at your organization
New employee onboarding should be a moment of joy but it ends up being a stressful process because it requires a number of teams – IT, HR, Facilities, the team they’re joining – to come together to onboard a new hire. As anyone who’s ever been a part of a multi-team project can tell you,…
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Understanding AI assistant metrics: A primer
In today’s business landscape, AI-powered chatbots have become indispensable tools across various industries — be it healthcare, e-commerce, banking, or telecom — to streamline processes and enhance the productivity of their workforce. The remarkable growth of AI chatbots in recent years has been unexpected but welcome. Through continuous improvements, we now have chatbots capable of…
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Crafting seamless employee experiences with Atomicwork and SimplePay
New year, new customer stories and use cases. In a recent conversation with an Employee Experience leader, she shared her goal for 2024: reducing manual work and enhancing team productivity. When I asked her about the top issues employees approach the IT team for, that were adding to their costs and time, she mentioned simple…
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Product updates: What’s new in January
Time flies when you’re having fun or building a conversational ITSM solution to help IT teams improve employee satisfaction, unlock productivity, and modernize their IT processes. Feels like we were just writing to you about our 2023 updates and now, here we are, writing to you about our January product updates. Here’s everything we shipped…
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Blueprint for strategic implementation of AI in IT
It was 490 BCE, and Miltiades, the general of the Greek forces, had just accomplished the near impossible. He had marshaled his troops to defeat the much larger and ‘technologically superior’ Persians in the Battle of Marathon. Yes, the same place that gave the name to the ultra-long endurance race of modern times. Legend has…
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How Atomicwork can transform your finance operations – Part two
Atom was built to be an AI-powered IT service desk. But it can be used in many ways – and in ‘Outside the Box’ with Atom, we show you how you can leverage Atom to optimize employee operations in any team. For easier understanding, we present today’s solution with the example of a fictitious enterprise…
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Beyond ITSM and ESM: Modern service management strategies for IT teams to deliver business growth
In today’s fast-paced digital landscape, IT teams are not just support systems; they are pivotal players in supporting and driving business growth while ensuring enterprise efficiency. The evolution from traditional IT Service Management (ITSM) to Enterprise Service Management (ESM) has not delivered results and instead added process overhead. It is time for IT and Business…
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6 CIOs weigh in on AI in IT
We are at an inflection point where AI can grow from a technology used for specific use cases to become a defining part of the modern enterprise. In effect, CIOs and technology leaders find themselves in a position where they must act decisively – where they must capitalize on the current opportunities presented by GenAI…
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How AI can be a game-changer for KTLO and business continuity management
The year was 1913, and the famed US entrepreneur Henry Ford had hit upon an idea that would change the course of the manufacturing world. The conveyor belt, or the moving assembly line, was first implemented at the company’s Highland Park assembly plant in Michigan. Ford famously said, “The moving assembly line allowed for the…