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Crafting 2024 AI strategy for your IT department: A guide for CIOs and IT leaders
In the rapidly evolving digital landscape, Artificial Intelligence (AI) has transitioned from a futuristic vision to a cornerstone of IT strategy for every modern business. As we step into 2024, IT leaders are uniquely positioned to harness AI’s potential to revolutionize service delivery, and accelerate digital transformation to back their business growth needs. This post…
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Switch to Atomicwork: 8 key reasons to ditch your old IT support and service desk
As a team building conversational ITSM software, IT admins ask us a lot about why they should move from their current IT service desk stack to Atomicwork. Sometimes, it’s because they’re unsure if the current crop of AI offerings is a fad. Sometimes, it’s because they don’t think AI adds enough value to the workday…
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Blueprint for strategic implementation of AI in IT
It was 490 BCE, and Miltiades, the general of the Greek forces, had just accomplished the near impossible. He had marshaled his troops to defeat the much larger and ‘technologically superior’ Persians in the Battle of Marathon. Yes, the same place that gave the name to the ultra-long endurance race of modern times. Legend has…
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6 CIOs weigh in on AI in IT
We are at an inflection point where AI can grow from a technology used for specific use cases to become a defining part of the modern enterprise. In effect, CIOs and technology leaders find themselves in a position where they must act decisively – where they must capitalize on the current opportunities presented by GenAI…
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Decoding AI for IT: 6 actionable insights for technology leaders in 2024
Every time I speak with an IT leader to understand their processes, priorities, and problems, I learn something new. But lately, one thing has been coming up fairly consistently – AI in IT. How you leverage AI in IT will depend on your business, target customers, organizational culture, and other nuances. But we’re past the…
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Atomicwork year in review: 2023
What we did in 2023, what’s in store for 2024, and how we do it.
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The modern ITSM manifesto
We do not make changes for the sake of making them, but we never fail to make a change when once it is demonstrated that the new way is better than the old way. ~ Henry Ford We’re fortunate to witness one of the major inflection points in the evolution of humanity. There’s no doubt…
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Rethinking employee IT support – The case against self-service portals
The Problem The service portal is dead. There, I said it. Plain and simple – the employee self-service portal is an outdated technology that’s better left in the dumpster. A few years ago, IT teams would dread being asked about email-based services support. They had to deal with 100s of emails asking basic, repeat questions.…
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IT, IT, where are you?
Organizations, across the globe, irrespective of size, must build a forward-thinking plan that encompasses all things IT to succeed in what is now a hybrid and remote-first professional world.
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The inside story of our seed funding and product launch
Announcing our seed funding round, the launch of our product, and our plan to revolutionize employee experience.