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How Atomicwork can transform your finance operations
Atom was built to be an AI-powered IT service desk. But it can be used in many ways – and in ‘Outside the Box’ with Atom, we envision ways in which Atom can optimize employee operations across all kinds of teams. For easier understanding, we present the finance solution with the example of a fictitious…
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Decoding AI for IT: 6 actionable insights for technology leaders in 2024
Every time I speak with an IT leader to understand their processes, priorities, and problems, I learn something new. But lately, one thing has been coming up fairly consistently – AI in IT. How you leverage AI in IT will depend on your business, target customers, organizational culture, and other nuances. But we’re past the…
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How AI will change IT service requests and fulfillment
As we build Atomicwork, we spoke to a bunch of IT leaders and managers about a bunch of things, among which was what their most common IT requests were. This is that list, in a rough order of occurrence: – VPN access – Request for password reset – Account locked out – Request to install…
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Embracing the inevitable: How can IT be a facilitator and not the gatekeeper of AI
In early May 2023, electronics behemoth Samsung cracked down on the usage of GenAI tools by employees. This was done across company-owned devices, covering computers, tablets, and phones, as well as non-company-owned devices running on internal networks. The ban covered everything from ChatGPT to Microsoft’s Bing and Google’s Bard. The reason? A month earlier, a…
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How Atomicwork can transform your sales operations
AI’s impact on the workplace is undeniable when it comes to simplifying tasks and enhancing productivity. Whether it’s crafting well-articulated emails or summarising video-calls, conversational AI is proving to be an excellent employee assistant. Atom was built to be an AI-powered IT service desk. But it can be used in many ways – and in…
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Is your IT team focusing on vanity metrics? Here’s what you should do instead.
By tracking the wrong set of metrics, IT leaders fail to actually understand their teams’ performance despite having access to multiple datasets.
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We just published the ‘State of AI in IT’ report for IT leaders to plan their 2024 strategy
IT leaders have always been discerning when it comes to embracing new technologies, and for good reason. Until a technology proves its worth over time, why should an IT leader worry about it? Artificial Intelligence has not only survived that initial hype cycle but has also become a highly useful force at work, especially with…
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How IT can leverage AI for incident management
The consumer credit rating giant Equifax was fined $13.4 million on October 13, 2023, for its role in one of the most significant cyber-security breaches in history by the Financial Conduct Authority (FCA), Britain’s financial watchdog. The fine was imposed on Equifax for failing to protect the data of nearly 14 million UK customers. The…
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IT support tickets are dead. What’s next?
In 2018, I was on the marketing team for a popular ITSM platform. One of the core problems that we were solving for IT organizations was ITSM technology adoption – especially, self-service adoption – with end users or employees. In this article, I will be exploring the implications of low tech adoption in IT and…
